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What is My Beauty Box?

My Beauty Box is a monthly beauty subscription service, which delivers at least 5 deluxe beauty samples or full-size products (and sometimes some extra surprises!) wrapped in a beautiful box straight to your door – every month. With My Beauty Box you can try new and much-loved beauty products from the comfort of your own home before you commit to buying anything full-size from our online shop. You can also gather Beauty Points with every beauty box or product you buy, and by referring friends, and then use the points to get huge discounts and even free products from our site. It's the perfect little present from you to you! So what are you waiting for? Time to join the beauty discovery community and time to find your next beauty must-haves!

How do I buy a subscription to My Beauty Box?

It's easy! Just visit our "Get the Box" page. There, you can see how it works, what past boxes we've had, and you can sign up to a monthly subscription. This way, you'll never miss a month!

What's a recurring subscription?

We made a recurring subscription for our beauty boxes so that you never have to miss a month. And so we could make our boxes 20% off the full price! Please remember that the same billing system as renewable boxes applies. If you subscribe after the 1st of that month, you are subscribing to the next month's beauty box. This is because we fulfil everyone's orders on the 1st of every month, and begin processing all beauty boxes for the next 10 to 14 days. Like this, you can expect your beauty box in the latter half of the month. But we always aim for the middle! :)

How can I cancel my subscription?

Noooo! We're so sad that you're looking to cancel your subscription. :( If you'd like to pass along any feedback (we love constructive criticism!), make sure that your Profile is updated and that you're getting the most out of your subscription. You can talk to us any time! If you're definitely ready to take a break, you can cancel your monthly subscription at any time. First, you will need to log into your Account on a computer - head to your "Account Settings" (which can be located under your name in the top right hand corner of the screen.) You'll see a link labelled "Cancel Subscription." Once you have reached the cancellations page, you will be prompted to confirm your cancellation. Once your cancellation is complete, all billing will be cancelled. Remember, if you've already been billed for the current month (on the 1st of every month), your cancellation will be effective starting next month. On the plus side, you'll get a box that month! We'll miss sharing our latest and greatest product and brand discoveries with you, but hope you'll continue to make use of the My Beauty Shop online store, the Beauty Points Program, and tip-laden articles on the blog. Hope t see you again soon!

When and how does My Beauty Shop ship?

We always announce the current month's box by email and on Instagram, so make sure you follow us there for updates. You can usually expect your box to arrive in the last 2 weeks of the month. Orders placed in the My Beauty Shop online store for full size items with a European delivery address are shipped via national postal system, to be received in 7-15 days Standard and 3-7 days Express delivery. For international orders, please allow 1 to 3 weeks Standard shipping, and 7 to 15 days Express.

What payment methods do you accept?

We currently accept all the largest credit cards - Visa, MasterCard, AMEX, and many more. You can also check out with PayPal if you wish. Unfortunately, we are unable to accept cheques, money orders, Visa gift cards, or Maestro payments. You are not able to use Beauty Points to purchase a recurring subscription, though points are applicable toward other purchases in the online store for full-sized products.

What are Beauty Points and how do I earn them?

Beauty Points - and a great way for you to get the most out of your in-store purchases and beauty box subscription! And it's really easy! You earn points every time you shop, begin your beauty box subscription, refer friends to buy their own subscriptions or anything from the online store, or even when you make an account with My Beauty Shop or follow us on Instagram. We also give you Beauty Points on your birthday - because, well, it's your birthday! There are many ways to earn points! You earn 1 Beauty Point for every 1€ you spend in the online shop on full-size products.* You earn 100 Beauty Points when you begin your beauty box subscription. So if you sign up for a recurring subscription, you'll get the 100 points this one time.** You earn 25 Beauty Points simply by making an account on mybeautyshop.eu. You earn 25 Beauty Points by following us on Instagram - so go follow us there! You earn 100 Beauty Points when you refer a friend, and that friend makes a purchase. And on top of that, we'll give your friend a 10% discount to your friend too! And of course, you earn 100 Beauty Points on your birthday - so treat yourself! *Please note when making a purchase with points - points will not be credited for that order as points were used on the purchase. **Please note that if you unsubscribe for a while and then come back, you won't get another 100 points when you restart a subscription...

How do I spend Beauty Points?

Every 100 Beauty Points is equal to 10€ in the shop! You can spend your points how you wish, on any full-sized items in the online store (unless otherwise expressly indicated). Once you have earned your first Beauty Points, they will be available as a payment method during the checkout process. It should be very easy to start collecting points! For example, if you just make an account with us and follow us on Instagram, you will earn 50 points. That's your first free 5€! If, for example, you subscribe to the beauty box and refer 2 friends (or family members), you've earned 300 points - that's 30€ you can spend in the online store straight away!* *Please note that you can only redeem Beauty Points in multiples of 100 points.